What Happens If Your Bulk Order Has Quality Issues
Our Commitment
If a verified quality defect reaches you, we take responsibility and work with you to resolve it. Here is how that process works.
Below we explain what counts as a quality issue, how we handle it, and what we do to prevent issues before shipment.
What Counts as a Quality Issue
Not every “dissatisfaction” is a quality defect. We separate these into two categories:
Verified quality defects:
- Fabric damage or seam failure
- Size deviation beyond approved sample measurements
- Color deviation exceeding AQL tolerance (AQL = Acceptable Quality Limit — the industry-standard defect threshold)
- Construction or bonding defects
Expectation mismatch (not a quality defect):
- Design details not specified in the tech pack but expected differently
- Compression feeling differs from expectation (not confirmed during sampling)
- Fabric hand feel differs from imagination (not confirmed through sample approval)
This distinction matters because the resolution path is different. If it’s our responsibility, we own it. But subjective expectations not captured in the tech pack are hard to trace at the bulk production stage — which is why we emphasize locking every detail during sampling.
How We Handle Verified Quality Issues
Once responsibility is confirmed on our side, we choose the resolution based on severity and quantity:
- Rework — Issues that can be repaired. We rework and reship.
- Replacement — Issues that cannot be repaired. We remake and replace.
- Credit/Allowance — Minor defects within agreed limits. We negotiate a price adjustment.
For the step-by-step process, see How to File a Quality Claim with Nanbin: Step by Step.
What Happens Before the Order Leaves
Most quality issues are caught before shipment. Our pre-shipment checks include:
- Inline inspection — Sampling during production
- Final inspection — AQL-based random sampling before shipment
- Third-party inspection — Independent inspection arranged by the client
For details, see Inline Inspection vs Final Inspection and Pre-Shipment Inspection: What Nanbin Checks.
How to Prevent Quality Issues
Here’s how to minimize risk:
- Clear tech pack — Style description, size chart, fabric, color, packaging — the more detail the better
- Lock every parameter during sampling — Fabric feel, compression comfort, color — confirm before bulk production
- Arrange inspection before shipment — Self-inspection or third-party inspection before releasing payment
FAQ
If I find quality issues after receiving the bulk order, is Nanbin responsible?
If the issue is confirmed as our production responsibility (workmanship defect, fabric damage, size deviation, etc.), we take responsibility and resolve it. Design-related or expectation mismatch issues are not covered under quality assurance.
Who decides whether something is a quality issue?
The buyer provides: defect photos, batch number, and defect quantity. We review against the approved sample and AQL standard and respond within 3–5 business days. If there is a dispute, a third-party inspection agency can be brought in.
What if the issue is caused by my design?
If we produced exactly to your tech pack and approved sample, but the issue comes from the design itself (e.g., structural problems affecting wearability), responsibility lies with the design. However, we flag design risks during the sampling stage.
If I use third-party inspection, do I still need to worry about quality issues?
Third-party inspection significantly reduces risk but does not guarantee zero defects. AQL standards allow a small percentage of defects by design. Inspection catches major systematic issues — it does not reduce the defect rate to zero.
Have quality concerns? Contact us, and tell us your situation.
