Shenzhen Nanbin Fashion Technology Co., Ltd. — Terms of Service

Last Updated: April 30, 2026

Introduction

These Terms of Service ("Terms") govern your access to and use of the website shaperfactory.com and all services provided by Shenzhen Nanbin Fashion Technology Co., Ltd. ("Nanbin," "we," "our," or "the Company"), a professional shapewear manufacturer registered in Shenzhen, Guangdong, China.

These Terms apply to all wholesale buyers, OEM/ODM partners, dropshipping clients, and other business customers ("you," "your," or "the Buyer") who access our website, request quotations, place orders, or engage in any commercial relationship with us.

By accessing our website or submitting a purchase order, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree, please discontinue use of our website and services immediately.

1. Eligibility and Account Registration

1.1 Business Customers Only

Our services are intended exclusively for business customers. By placing an order or registering an account, you represent and warrant that:

  • You are acting on behalf of a legally registered business entity
  • You have the authority to bind your company to these Terms
  • You are at least 18 years of age and legally capable of entering into binding contracts
  • Your use of our services complies with all applicable laws and regulations in your jurisdiction

1.2 Account Accuracy

You agree to provide accurate, complete, and current business information when registering an account or submitting inquiries. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at abel@nanbinfashion.com if you suspect unauthorized access.

2. Products and Quotations

2.1 Product Information

All product descriptions, specifications, images, and technical details on our website are provided for reference purposes. We make reasonable efforts to ensure accuracy; however, due to ongoing product development and manufacturing improvements, specifications may be subject to change without prior notice. Final product specifications are confirmed in writing at the time of order confirmation.

2.2 Quotation Validity

  • All price quotations are valid for 30 days from the date of issuance unless otherwise stated in writing
  • Prices are quoted in USD unless an alternative currency is agreed upon in writing
  • Quotations are subject to raw material costs, exchange rate fluctuations, and shipping surcharges at the time of order confirmation
  • We reserve the right to revise quotations if order specifications are materially changed after initial submission

2.3 Minimum Order Quantity (MOQ)

  • Standard wholesale MOQ: 100 pieces per style per colorway
  • OEM/ODM private label MOQ: 500 pieces per style
  • MOQ requirements may vary by product category and are confirmed in each quotation
  • Orders below MOQ may be accepted at our discretion subject to a small-order surcharge

3. Orders and Order Confirmation

3.1 Purchase Orders

All orders must be submitted via written purchase order (email, platform message, or our website inquiry form). An order is not confirmed until you receive a written Order Confirmation from our sales team. We reserve the right to decline any order at our sole discretion.

3.2 Order Changes and Cancellations

  • Order modifications must be submitted in writing within 48 hours of order confirmation
  • Cancellations are not accepted once production has commenced
  • For OEM/ODM orders, cancellations after material procurement may result in forfeiture of the deposit and reimbursement of incurred costs
  • Any approved cancellation is subject to a handling fee of up to 15% of the order value

3.3 OEM/ODM Orders

For custom manufacturing orders, the following additional conditions apply:

  • Buyers must provide complete design files, technical specifications, and branding assets before production commences
  • We are not responsible for production delays caused by incomplete or late submission of buyer-provided materials
  • Any design changes after sample approval will be treated as a new order or subject to a revision fee
  • Pre-production samples must be approved in writing by the Buyer before bulk production begins

4. Payment Terms

4.1 Standard Payment Structure

  • Deposit: 30% of the total order value upon order confirmation
  • Balance: 70% before shipment, payable upon receipt of pre-shipment quality inspection report and packing list

4.2 Accepted Payment Methods

  • T/T (Telegraphic Transfer / Bank Wire) — preferred
  • PayPal — available for orders under USD 2,000 (subject to applicable transaction fees)
  • Western Union
  • L/C (Letter of Credit) — available for orders over USD 20,000; terms negotiated separately

4.3 Late Payments

If payment is not received within the agreed timeframe, we reserve the right to:

  • Place a hold on production or shipment until full payment is received
  • Charge interest on overdue amounts at a rate of 1.5% per month
  • Cancel the order and retain the deposit as liquidated damages

4.4 Bank Details and Fraud Prevention

Our official bank account details will be provided in writing on our company invoice. We will never request payment to a different account via email or instant message. If you receive a payment instruction that differs from your original invoice, please contact us immediately to verify before transferring any funds. We are not liable for losses resulting from fraudulent payment interceptions where the Buyer failed to verify bank details.

5. Production and Lead Times

5.1 Standard Lead Times

  • Stock / catalogue products: 7–15 business days after deposit receipt
  • OEM/ODM orders (after sample approval): 25–45 business days depending on order volume and complexity
  • Lead times are estimates only and subject to raw material availability, public holidays, and force majeure events

5.2 Production Delays

We will notify you promptly of any production delays exceeding 5 business days. Delays caused by incomplete buyer-provided information, late deposit payment, or force majeure events shall not constitute a breach of contract on our part.

6. Shipping and Delivery

6.1 Shipping Terms

  • Default shipping terms are FOB Shenzhen unless otherwise agreed in writing
  • EXW, CIF, DDP, and other Incoterms may be arranged upon request
  • Buyers are responsible for arranging freight forwarding unless a shipping service is specifically included in the quotation

6.2 Shipping Costs and Customs

  • Freight costs, import duties, customs clearance fees, and taxes in the destination country are the sole responsibility of the Buyer
  • We will assist with preparing accurate commercial invoices and packing lists for customs declaration
  • We are not responsible for delays caused by customs authorities or regulatory inspections in the destination country

6.3 Risk of Loss

Risk of loss and damage transfers to the Buyer upon handover of goods to the nominated freight forwarder or carrier at the port of origin (FOB terms). We strongly recommend that Buyers arrange comprehensive cargo insurance for all shipments.

7. Quality Assurance and Inspection

7.1 Our Quality Standards

All products are manufactured in accordance with our internal quality management system (ISO 9001 certified) and comply with OEKO-TEX Standard 100 for textile safety. A pre-shipment quality inspection report is provided with every bulk order.

7.2 Third-Party Inspection

Buyers have the right to arrange third-party pre-shipment inspection at their own cost. Inspection must be scheduled at least 5 business days before the planned shipment date. We will cooperate fully with accredited inspection agencies (SGS, Bureau Veritas, Intertek, etc.).

7.3 Acceptable Quality Level (AQL)

Our standard AQL is 2.5 for major defects and 4.0 for minor defects. Custom AQL levels may be agreed upon in writing for specific orders.

8. Claims, Defects, and Returns

8.1 Claim Window

All quality claims must be submitted in writing within 14 days of confirmed delivery. Claims submitted after this period will not be accepted. To submit a claim, you must provide:

  • Written description of the defect with photos or video evidence
  • Defective quantity versus total quantity received
  • Order number and packing list reference

8.2 Remedies

If a valid claim is accepted and defects exceed the agreed AQL, we will at our discretion:

  • Replace the defective units in the next production run at no additional cost, or
  • Issue a credit note toward your next order

We do not accept returns of products that have been used, washed, resold, or otherwise altered after delivery. We are not liable for defects caused by improper storage, handling, or use by the Buyer or end consumer.

8.3 Shipping Discrepancies

Any shortage or incorrect items in a shipment must be reported within 7 days of delivery with photographic evidence. Discrepancies confirmed by us will be rectified in the next shipment or credited to your account.

9. Intellectual Property

9.1 Our Designs and Trademarks

All product designs, patterns, trademarks, trade names, logos, and website content owned by Shenzhen Nanbin Fashion Technology Co., Ltd. are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our proprietary designs without our prior written consent.

9.2 OEM/ODM Design Ownership

  • Designs created exclusively for a Buyer under an OEM/ODM agreement remain the property of the Buyer upon full payment of all outstanding invoices
  • Designs developed by our in-house design team and subsequently customized for a Buyer remain the property of Nanbin unless an explicit design transfer agreement is signed
  • We will not sell identical designs to competing brands in the same market where exclusivity has been contractually agreed

9.3 Buyer-Provided Designs

By providing designs, artwork, or branding materials to us for production, you represent and warrant that you own or have the right to use all intellectual property contained therein, and You agree to indemnify and hold us harmless from any claims arising from the use of Buyer-provided designs.

10. Confidentiality

Both parties agree to keep confidential any proprietary information, pricing, technical specifications, design files, and business data exchanged during the course of the commercial relationship. This obligation of confidentiality survives termination of the business relationship for a period of 3 years. We are happy to sign a mutual Non-Disclosure Agreement (NDA) upon request before any sensitive design or product information is shared.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total value of the specific order giving rise to the claim
  • We shall not be liable for any indirect, incidental, consequential, or punitive damages, including lost profits, loss of business, or reputational harm
  • We are not liable for delays, losses, or damages caused by freight carriers, customs authorities, force majeure events, or circumstances beyond our reasonable control

12. Force Majeure

Neither party shall be held liable for delays or failures in performance caused by events beyond their reasonable control, including but not limited to: natural disasters, pandemics, government actions, port closures, raw material shortages, labor strikes, or disruptions to international shipping routes. The affected party must notify the other party in writing within 5 business days of the occurrence of a force majeure event.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China.

13.2 Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice. If negotiation fails, disputes shall be submitted to the Shenzhen International Arbitration Court (SIAC) for binding arbitration in accordance with its rules. The arbitration shall be conducted in English or Chinese as mutually agreed. The arbitration award shall be final and binding on both parties.

14. Amendments to These Terms

We reserve the right to update or modify these Terms at any time. The revised Terms will be posted on this page with an updated "Last Updated" date. Continued use of our services after any modification constitutes your acceptance of the revised Terms. For material changes, we will make reasonable efforts to notify registered customers by email.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: