+86 18689488578
Applicable To: All B2B partners (distributors, wholesalers, drop-shipping partners)
We implement strict quality control in accordance with the international AQL 2.5 standard. Each batch of products is fully inspected before shipment.
We provide:
A factory inspection report is attached to every batch
For large-volume orders (>5,000 pcs), third-party testing (e.g., SGS / ITS) can be arranged upon request
Acceptable Defect Rate (ADR): ≤2% (in line with international industry practice)
Product advantages:
Shapewear is a soft textile product and is not easily damaged during transportation
Historical data shows the actual after-sales rate is below 1.5%
Warranty period: 30 days from shipment date
Warranty coverage: Manufacturing defects, including but not limited to: loose seams, fabric flaws, wrong size, zipper/hook failure, etc.
Not covered by warranty: Improper care, normal wear and tear, secondary processing, intentional or human-caused damage
| Issue Type | Liability | Our Solution | Processing Time |
|---|---|---|---|
| Manufacturing defect | Factory responsibility | Free replacement or full refund | Normally, within 7 working days |
| Shipping/packing error | Factory responsibility | Resend correct items | 3–5 working days |
| Batch quality issue | To be negotiated | Solution based on the actual situation | Normally, within 7 working days |
| Transportation damage | Carrier responsibility | Rare for soft products; proof of delivery condition required | We assist with the claim |
| Size/style mismatch | Customer to handle | The factory does not accept such returns | – |
When quality issues occur within the same batch:
Assessment criteria:
Defect rate ≤ 2%: Within the industry’s normal tolerance range
Defect rate > 2%: Negotiation process will be initiated
Possible solutions (depending on the actual situation):
Partial refund or replacement of defective items
Credit note for future orders
Discount compensation
Other mutually agreed solutions
We will provide a fair and reasonable solution based on the severity of the defects, the customer’s actual loss, and the long-term cooperation relationship.
Step 1: Submit a claim (within 7 days of receipt)
Email: [email protected]
Required information: order number, SKU, quantity, and clear photos/videos of the issue
Step 2: Quick response (within 24 hours)
Initial assessment of the issue type
Confirmation of whether the case falls within the warranty scope
Step 3: Solution proposal (within 48–72 hours)
Provide a concrete solution
May include a refund, replacement, or credit note
Step 4: Completion (normally within 7 working days)
Refund credited or replacement shipped
For complex cases, we will keep you updated on the progress in a timely manner
Important: All returns must obtain an RMA authorization number in advance. Returns without an RMA will be refused.
Application procedure:
Contact your account manager or email [email protected]
You will receive an RMA number and return address within 24 hours
The RMA is valid for 15 days; after expiry, a new application is required
We accept returns when:
Original packaging, hangtags, and labels are intact
Items are unused, unworn, and unwashed (due to hygiene requirements for close-fitting garments)
The return is shipped back within the valid RMA period
Clear evidence of quality issues is provided
We do NOT accept returns when:
Packaging, hangtags, or labels are missing
There are signs of wear, washing, or alteration
The RMA has expired, or no RMA number was provided
Returns are initiated by end consumers for personal reasons
Important Notice: The factory does not accept returns from end consumers for non-quality-related reasons.
If your retail customers request a return due to any of the following reasons:
Incorrect size selection
Style or color preference
Change of mind after purchase
→ Please handle these returns through your own channels. We recommend that you establish your own return policy and communicate it clearly to your end customers.
We only handle: manufacturing defects that fall within the scope of our quality warranty.
| Return Reason | Outbound Shipping Fee | Return Shipping Fee | Product Cost / Compensation |
|---|---|---|---|
| Manufacturing defect | Covered by us | Covered by us (prepaid label or reimbursement against receipt*) | Refund or replacement as agreed |
| Shipping/packing error | Covered by us | Covered by us + reasonable compensation | Refund, replacement, or compensation as agreed |
| Customer-related reasons | Paid by the customer | Borne by the customer | No refund on shipping; product handling per customer’s own policy |
| Batch quality issue (after negotiation) | According to the negotiated solution | According to the negotiated solution | Solution may include a refund, credit, or discount |
* Return shipping reimbursement limit: US$50 (within the U.S.) / ¥300 (within China).
Q: My end customer says the size doesn’t fit. Can I return the goods to the factory?
A: No. Size issues are considered purchase choice problems and are not covered by warranty. We provide detailed size charts for your reference. Such returns should be handled by you under your own policy.
Q: What if you ship the wrong size or SKU?
A: This is our responsibility. We will immediately resend the correct items and compensate shipping costs according to the actual situation (up to US$50).
Q: Can shapewear be damaged or deformed during transportation?
A: Very unlikely. Shapewear is a flexible textile product with strong compression resistance. The damage rate during transportation is close to zero.
Q: What happens if the defect rate of a batch exceeds 2%?
A: We will propose a tailored solution based on the actual situation. This may include partial refund, replacement, credit note, or discount compensation. The final solution will take into account the defect severity and your actual loss.
Q: When does the warranty period start?
A: The 30-day warranty period starts from the shipment date from our factory. We recommend that you inspect the goods promptly upon receipt and submit any claims in time.
Q: Can we request a third-party inspection?
A: Yes. If there is disagreement over quality assessment, both parties may agree to commission an independent third-party testing organization. The related costs will be borne by the requesting party, unless otherwise agreed.
Q: How long does it take to process a claim?
A: Simple cases are usually resolved within 7 working days. Complex cases may take longer, but we will keep you informed of the progress.
Q: Can we return slow-moving or unsold inventory to the factory?
A: No. We do not accept returns of inventory for non-quality reasons. Please place orders based on your market demand and sales forecast.
After-Sales Service Department
Email: [email protected]
Working Hours (Beijing Time):
Monday to Friday: 09:00–21:00
Saturday: 09:00–18:00
This policy is reviewed and optimized on a regular basis. In the event of any major changes, we will inform our partners in advance. We reserve the right of final interpretation of this policy within the limits permitted by law.
If you have any questions, please feel free to contact our after-sales service team.
We are committed to providing our partners with reliable product quality and professional after-sales service, and to growing together with you.
© 2025 ShenZhen Nanbin Fashion Company
