Customer Support

After Sales Service

We are committed to providing excellent after-sales support to ensure your complete satisfaction. Our dedicated support team is here to help you with any questions or concerns.

  • Product warranty and returns
  • Quality issue resolution
  • Replacement and refund policies
  • Technical support and guidance

Cooperation Process

Our streamlined cooperation process ensures smooth communication and efficient project execution:

  1. Inquiry & Consultation – Contact us with your requirements
  2. Quotation & Negotiation – Receive detailed quotes and discuss terms
  3. Sample Development – Review and approve product samples
  4. Production – Mass production with quality control
  5. Delivery & Support – Timely delivery and ongoing support

Frequently Asked Questions

What is the minimum order quantity (MOQ)?

Our standard MOQ is 100 pieces per style, but we can discuss custom MOQ requirements based on your needs.

What is the typical lead time?

Standard production lead time is 15-25 days after sample approval and payment confirmation.

Do you offer custom designs?

Yes, we offer both OEM and ODM services for custom designs. Contact us to discuss your specific requirements.

What payment methods do you accept?

We accept T/T (Bank Transfer), L/C (Letter of Credit), and other secure payment methods. Payment terms can be discussed based on order volume.

Do you provide samples?

Yes, we provide samples for approval. Sample time is typically 5-7 days, and sample fees are usually refundable with bulk orders.

Contact Support

Need help? Our support team is ready to assist you:

  • Email: abel@nanbinfashion.com
  • Phone: +86 18689488578
  • Address: 3rd Floor, Building 4, Okangde Industrial Park, Dongfeng Community, Songgang Street, ShenZhen City, Guangdong Province, China

Have More Questions?

Don’t hesitate to reach out to us. We’re here to help you succeed!

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