{"id":15638,"date":"2026-05-12T11:34:07","date_gmt":"2026-05-12T11:34:07","guid":{"rendered":"https:\/\/www.shaperfactory.com\/?post_type=shaper_docs&#038;p=15638"},"modified":"2026-05-12T11:34:41","modified_gmt":"2026-05-12T11:34:41","slug":"o-que-acontece-se-uma-encomenda-em-grande-quantidade-apresentar-problemas-de-qualidade","status":"publish","type":"shaper_docs","link":"https:\/\/www.shaperfactory.com\/pt\/shaper-docs\/what-happens-if-bulk-order-has-quality-issues","title":{"rendered":"O que acontece se a sua encomenda em grande quantidade apresentar problemas de qualidade"},"content":{"rendered":"<h2 id=\"h-our-commitment\" class=\"wp-block-heading\">O nosso compromisso<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se lhe chegar um produto com um defeito de qualidade comprovado, assumimos a responsabilidade e colaboramos consigo para resolver a situa\u00e7\u00e3o. Eis como funciona esse processo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seguir, explicamos o que se considera um problema de qualidade, como o tratamos e o que fazemos para prevenir problemas antes do envio.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-what-counts-as-a-quality-issue\" class=\"wp-block-heading\">O que se considera um problema de qualidade<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nem toda a \u201cinsatisfa\u00e7\u00e3o\u201d constitui um defeito de qualidade. Classificamos estas situa\u00e7\u00f5es em duas categorias:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Defeitos de qualidade verificados:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Danos no tecido ou falha nas costuras<\/li>\n\n\n\n<li>Desvio de dimens\u00e3o para al\u00e9m das medidas aprovadas na amostra<\/li>\n\n\n\n<li>Desvio de cor superior a <a href=\"\/pt\/documentacao-do-shaper\/how-nanbin-uses-aql-2-5\">Toler\u00e2ncia AQL<\/a> (AQL = Limite de Qualidade Aceit\u00e1vel \u2014 o limiar de defeitos padr\u00e3o do setor)<\/li>\n\n\n\n<li>Defeitos de constru\u00e7\u00e3o ou de colagem<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Discrep\u00e2ncia de expectativas (n\u00e3o se trata de um defeito de qualidade):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Detalhes de design n\u00e3o especificados no dossier t\u00e9cnico, mas que se espera que sejam diferentes<\/li>\n\n\n\n<li>A sensa\u00e7\u00e3o de compress\u00e3o difere do esperado (n\u00e3o confirmada durante a amostragem)<\/li>\n\n\n\n<li>O toque do tecido difere do que se imaginava (n\u00e3o confirmado atrav\u00e9s da aprova\u00e7\u00e3o da amostra)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Esta distin\u00e7\u00e3o \u00e9 importante porque o processo de resolu\u00e7\u00e3o \u00e9 diferente. <strong>Se for da nossa responsabilidade, assumimos essa responsabilidade.<\/strong> No entanto, as expectativas subjetivas que n\u00e3o constam no dossier t\u00e9cnico s\u00e3o dif\u00edceis de identificar na fase de produ\u00e7\u00e3o em s\u00e9rie \u2014 e \u00e9 por isso que damos tanta import\u00e2ncia \u00e0 defini\u00e7\u00e3o de todos os pormenores durante a fase de amostragem.<\/p>\n\n\n\n<h2 id=\"h-how-we-handle-verified-quality-issues\" class=\"wp-block-heading\">Como lidamos com problemas de qualidade comprovados<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Assim que a responsabilidade for confirmada da nossa parte, escolhemos a solu\u00e7\u00e3o com base na gravidade e na quantidade:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Retrabalho<\/strong> \u2014 Problemas que podem ser resolvidos. N\u00f3s reparamos e reenviamos.<\/li>\n\n\n\n<li><strong>Substitui\u00e7\u00e3o<\/strong> \u2014 Problemas que n\u00e3o podem ser reparados. N\u00f3s refazemos e substitu\u00edmos.<\/li>\n\n\n\n<li><strong>Cr\u00e9dito\/Abatimento<\/strong> \u2014 Pequenos defeitos dentro dos limites acordados. Negociamos um ajustamento do pre\u00e7o.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para conhecer o processo passo a passo, consulte <a href=\"\/pt\/documentacao-do-shaper\/how-to-file-quality-claim-nanbin\">Como apresentar uma reclama\u00e7\u00e3o de qualidade \u00e0 Nanbin: passo a passo<\/a>.<\/p>\n\n\n\n<h2 id=\"h-what-happens-before-the-order-leaves\" class=\"wp-block-heading\">O que acontece antes de a encomenda sair<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A maioria dos problemas de qualidade \u00e9 detetada antes do envio. As nossas verifica\u00e7\u00f5es pr\u00e9-envio incluem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inspe\u00e7\u00e3o em linha<\/strong> \u2014 Amostragem durante a produ\u00e7\u00e3o<\/li>\n\n\n\n<li><strong>Inspe\u00e7\u00e3o final<\/strong> \u2014 Amostragem aleat\u00f3ria com base no AQL antes da expedi\u00e7\u00e3o<\/li>\n\n\n\n<li><strong>Inspe\u00e7\u00e3o por terceiros<\/strong> \u2014 Inspe\u00e7\u00e3o independente organizada pelo cliente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para mais informa\u00e7\u00f5es, consulte <a href=\"\/pt\/documentacao-do-shaper\/inline-inspection-vs-final-inspection\">Inspe\u00e7\u00e3o em linha vs. inspe\u00e7\u00e3o final<\/a> e <a href=\"\/pt\/documentacao-do-shaper\/pre-shipment-inspection-what-nanbin-checks\">Inspe\u00e7\u00e3o pr\u00e9-embarque: o que a Nanbin verifica<\/a>.<\/p>\n\n\n\n<h2 id=\"h-how-to-prevent-quality-issues\" class=\"wp-block-heading\">Como evitar problemas de qualidade<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eis como minimizar o risco:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pacote t\u00e9cnico completo<\/strong> \u2014 Descri\u00e7\u00e3o do modelo, tabela de tamanhos, tecido, cor, embalagem \u2014 quanto mais detalhes, melhor<\/li>\n\n\n\n<li><strong>Bloquear todos os par\u00e2metros durante a amostragem<\/strong> \u2014 Toque do tecido, conforto da compress\u00e3o, cor \u2014 confirmar antes da produ\u00e7\u00e3o em s\u00e9rie<\/li>\n\n\n\n<li><strong>Marcar a inspe\u00e7\u00e3o antes do envio<\/strong> \u2014 Autoinspe\u00e7\u00e3o ou inspe\u00e7\u00e3o por terceiros antes da autoriza\u00e7\u00e3o do pagamento<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-faq\" class=\"wp-block-heading\">Perguntas frequentes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Se eu detetar problemas de qualidade ap\u00f3s receber a encomenda em grande quantidade, a Nanbin \u00e9 respons\u00e1vel?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se for confirmado que o problema \u00e9 da nossa responsabilidade (defeito de fabrico, dano no tecido, desvio no tamanho, etc.), assumimos a responsabilidade e resolvemos a situa\u00e7\u00e3o. Os problemas relacionados com o design ou com a n\u00e3o correspond\u00eancia \u00e0s expectativas n\u00e3o est\u00e3o abrangidos pela garantia de qualidade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quem decide se algo constitui um problema de qualidade?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O comprador deve fornecer: <strong>fotografias dos defeitos, n\u00famero do lote e quantidade de defeitos.<\/strong> Analisamos a amostra aprovada e a norma AQL e respondemos no prazo de 3 a 5 dias \u00fateis. Em caso de lit\u00edgio, pode ser recorrida uma ag\u00eancia de inspe\u00e7\u00e3o independente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E se o problema for causado pelo meu projeto?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se tivermos produzido exatamente de acordo com o seu dossier t\u00e9cnico e com a amostra aprovada, mas o problema decorrer do pr\u00f3prio design (por exemplo, problemas estruturais que afetem o conforto), a responsabilidade recai sobre o design. No entanto, assinalamos os riscos de design durante a fase de amostragem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Se recorrer a uma inspe\u00e7\u00e3o realizada por uma entidade externa, ainda tenho de me preocupar com quest\u00f5es de qualidade?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A inspe\u00e7\u00e3o por terceiros reduz significativamente o risco, mas n\u00e3o garante a aus\u00eancia total de defeitos. As normas AQL permitem, por defini\u00e7\u00e3o, uma pequena percentagem de defeitos. A inspe\u00e7\u00e3o deteta os principais problemas sistem\u00e1ticos \u2014 n\u00e3o reduz a taxa de defeitos a zero.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tem alguma d\u00favida sobre a qualidade? <a href=\"https:\/\/www.shaperfactory.com\/pt\/contacto\" target=\"_blank\" rel=\"noopener\">Contacte-nos<\/a>, e conte-nos a sua situa\u00e7\u00e3o.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Our Commitment If a verified quality defect reaches you, we take responsibility and work with you to resolve it. Here is how that process works. Below we explain what counts as a quality issue, how we handle it, and what we do to prevent issues before shipment. What Counts as a Quality Issue Not every [&hellip;]<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","doc_category":[141150],"class_list":["post-15638","shaper_docs","type-shaper_docs","status-publish","hentry","doc_category-quality-compliance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What Happens If Your Bulk Order Has Quality Issues<\/title>\n<meta name=\"description\" content=\"How Nanbin handles quality issues after delivery \u2014 what counts as a quality defect, how we resolve it, and how issues are prevented before shipment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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