{"id":15638,"date":"2026-05-12T11:34:07","date_gmt":"2026-05-12T11:34:07","guid":{"rendered":"https:\/\/www.shaperfactory.com\/?post_type=shaper_docs&#038;p=15638"},"modified":"2026-05-12T11:34:41","modified_gmt":"2026-05-12T11:34:41","slug":"que-ocurre-si-un-pedido-al-por-mayor-presenta-problemas-de-calidad","status":"publish","type":"shaper_docs","link":"https:\/\/www.shaperfactory.com\/es\/shaper-docs\/what-happens-if-bulk-order-has-quality-issues","title":{"rendered":"\u00bfQu\u00e9 ocurre si tu pedido al por mayor presenta problemas de calidad?"},"content":{"rendered":"<h2 id=\"h-our-commitment\" class=\"wp-block-heading\">Nuestro compromiso<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si te llega un producto con un defecto de calidad confirmado, asumimos nuestra responsabilidad y colaboramos contigo para resolverlo. A continuaci\u00f3n te explicamos c\u00f3mo funciona ese proceso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A continuaci\u00f3n explicamos qu\u00e9 se considera un problema de calidad, c\u00f3mo lo gestionamos y qu\u00e9 medidas tomamos para evitar que surjan problemas antes del env\u00edo.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-what-counts-as-a-quality-issue\" class=\"wp-block-heading\">\u00bfQu\u00e9 se considera un problema de calidad?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No todas las \u201cinsatisfacciones\u201d son defectos de calidad. Las clasificamos en dos categor\u00edas:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Defectos de calidad constatados:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Da\u00f1os en el tejido o roturas en las costuras<\/li>\n\n\n\n<li>Desviaci\u00f3n dimensional respecto a las medidas de la muestra aprobada<\/li>\n\n\n\n<li>Desviaci\u00f3n de color superior a <a href=\"\/es\/documentacion-de-shaper\/how-nanbin-uses-aql-2-5\">Tolerancia AQL<\/a> (AQL = L\u00edmite de calidad aceptable \u2014 el umbral de defectos est\u00e1ndar del sector)<\/li>\n\n\n\n<li>Defectos de construcci\u00f3n o de uni\u00f3n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Desajuste de expectativas (no se trata de un defecto de calidad):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Detalles de dise\u00f1o que no se especifican en el dossier t\u00e9cnico, pero que se espera que sean diferentes<\/li>\n\n\n\n<li>La sensaci\u00f3n de compresi\u00f3n difiere de lo esperado (no se ha confirmado durante la prueba)<\/li>\n\n\n\n<li>El tacto del tejido difiere de lo que se imaginaba (no se ha confirmado mediante la aprobaci\u00f3n de la muestra)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Esta distinci\u00f3n es importante porque el proceso de resoluci\u00f3n es diferente. <strong>Si es responsabilidad nuestra, nos hacemos cargo.<\/strong> Sin embargo, las expectativas subjetivas que no se recogen en el dossier t\u00e9cnico son dif\u00edciles de identificar en la fase de producci\u00f3n en serie; por eso hacemos hincapi\u00e9 en definir cada detalle durante la fase de muestreo.<\/p>\n\n\n\n<h2 id=\"h-how-we-handle-verified-quality-issues\" class=\"wp-block-heading\">C\u00f3mo gestionamos los problemas de calidad confirmados<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez confirmada nuestra responsabilidad, elegimos la soluci\u00f3n en funci\u00f3n de la gravedad y la cantidad:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reelaboraci\u00f3n<\/strong> \u2014 Problemas que se pueden solucionar. Los reparamos y los volvemos a enviar.<\/li>\n\n\n\n<li><strong>Sustituci\u00f3n<\/strong> \u2014 Problemas que no se pueden reparar. Los reacondicionamos y los sustituimos.<\/li>\n\n\n\n<li><strong>Cr\u00e9dito\/Descuento<\/strong> \u2014 Defectos menores dentro de los l\u00edmites acordados. Negociamos un ajuste del precio.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para conocer el proceso paso a paso, consulta <a href=\"\/es\/documentacion-de-shaper\/how-to-file-quality-claim-nanbin\">C\u00f3mo presentar una reclamaci\u00f3n por calidad ante Nanbin: paso a paso<\/a>.<\/p>\n\n\n\n<h2 id=\"h-what-happens-before-the-order-leaves\" class=\"wp-block-heading\">\u00bfQu\u00e9 ocurre antes de que se env\u00ede el pedido?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La mayor\u00eda de los problemas de calidad se detectan antes del env\u00edo. Nuestros controles previos al env\u00edo incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inspecci\u00f3n en l\u00ednea<\/strong> \u2014 Toma de muestras durante la producci\u00f3n<\/li>\n\n\n\n<li><strong>Inspecci\u00f3n final<\/strong> \u2014 Muestreo aleatorio basado en el AQL antes del env\u00edo<\/li>\n\n\n\n<li><strong>Inspecci\u00f3n por parte de terceros<\/strong> \u2014 Inspecci\u00f3n independiente organizada por el cliente<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Para m\u00e1s informaci\u00f3n, consulta <a href=\"\/es\/documentacion-de-shaper\/inline-inspection-vs-final-inspection\">Inspecci\u00f3n en l\u00ednea frente a inspecci\u00f3n final<\/a> y <a href=\"\/es\/documentacion-de-shaper\/pre-shipment-inspection-what-nanbin-checks\">Inspecci\u00f3n previa al env\u00edo: lo que comprueba Nanbin<\/a>.<\/p>\n\n\n\n<h2 id=\"h-how-to-prevent-quality-issues\" class=\"wp-block-heading\">C\u00f3mo evitar problemas de calidad<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A continuaci\u00f3n te explicamos c\u00f3mo minimizar el riesgo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paquete t\u00e9cnico transparente<\/strong> \u2014 Descripci\u00f3n del modelo, tabla de tallas, tejido, color, embalaje\u2026 Cuantos m\u00e1s detalles, mejor.<\/li>\n\n\n\n<li><strong>Bloquear todos los par\u00e1metros durante el muestreo<\/strong> \u2014 Tacto del tejido, comodidad de la compresi\u00f3n, color \u2014 confirmar antes de la producci\u00f3n en serie<\/li>\n\n\n\n<li><strong>Organizar la inspecci\u00f3n antes del env\u00edo<\/strong> \u2014 Inspecci\u00f3n propia o por parte de terceros antes de autorizar el pago<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-faq\" class=\"wp-block-heading\">Preguntas frecuentes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si detecto problemas de calidad tras recibir el pedido al por mayor, \u00bfes Nanbin responsable?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si se confirma que el problema es responsabilidad nuestra (defecto de fabricaci\u00f3n, da\u00f1o en el tejido, desviaci\u00f3n en la talla, etc.), asumimos la responsabilidad y lo resolvemos. Los problemas relacionados con el dise\u00f1o o con una discrepancia respecto a las expectativas no est\u00e1n cubiertos por la garant\u00eda de calidad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfQui\u00e9n decide si algo es un problema de calidad?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El comprador debe aportar: <strong>fotos de los defectos, n\u00famero de lote y cantidad de defectos.<\/strong> Comprobamos el producto compar\u00e1ndolo con la muestra aprobada y con la norma AQL, y respondemos en un plazo de 3 a 5 d\u00edas laborables. En caso de disputa, se puede recurrir a una agencia de inspecci\u00f3n independiente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfY si el problema se debe a mi dise\u00f1o?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si hemos fabricado el producto siguiendo al pie de la letra su ficha t\u00e9cnica y la muestra aprobada, pero el problema radica en el propio dise\u00f1o (por ejemplo, problemas estructurales que afectan a la comodidad), la responsabilidad recae en el dise\u00f1o. No obstante, se\u00f1alamos los riesgos de dise\u00f1o durante la fase de muestreo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si recurro a un servicio de inspecci\u00f3n externo, \u00bftengo que seguir preocup\u00e1ndome por los problemas de calidad?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La inspecci\u00f3n realizada por terceros reduce considerablemente el riesgo, pero no garantiza la ausencia total de defectos. Las normas AQL admiten, por su propia naturaleza, un peque\u00f1o porcentaje de defectos. La inspecci\u00f3n detecta los principales problemas sistem\u00e1ticos, pero no reduce la tasa de defectos a cero.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u00bfTienes alguna duda sobre la calidad? <a href=\"https:\/\/www.shaperfactory.com\/es\/contacto\" target=\"_blank\" rel=\"noopener\">Cont\u00e1ctanos<\/a>, y cu\u00e9ntanos cu\u00e1l es tu situaci\u00f3n.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Our Commitment If a verified quality defect reaches you, we take responsibility and work with you to resolve it. Here is how that process works. Below we explain what counts as a quality issue, how we handle it, and what we do to prevent issues before shipment. What Counts as a Quality Issue Not every [&hellip;]<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","doc_category":[141150],"class_list":["post-15638","shaper_docs","type-shaper_docs","status-publish","hentry","doc_category-quality-compliance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What Happens If Your Bulk Order Has Quality Issues<\/title>\n<meta name=\"description\" content=\"How Nanbin handles quality issues after delivery \u2014 what counts as a quality defect, how we resolve it, and how issues are prevented before shipment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shaperfactory.com\/es\/documentacion-de-shaper\/que-ocurre-si-un-pedido-al-por-mayor-presenta-problemas-de-calidad\" \/>\n<meta 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